Communications Unit

The Communications Unit is often referred to as the “Heart of the Department” and handles a diverse array of responsibilities. The role of the Communications Officer is recognized as one of the most stressful within the department. Communications Officers must quickly evaluate and manage emergencies ranging from routine inquiries to life-threatening situations. They balance professionalism with efficiency and serve behind the scenes as the vital connection between emergency response teams and the distressed callers that require their services.

Our Communications Unit operates 24 hours a day and is staffed by a full-time Communications Supervisor, five full-time Communications Officers, and one part-time Communications Officer. They handle all requests related to police, fire, and medical services, whether emergency or non-emergency. The Communication Officers are outstanding, dedicated professionals who dispatch immediate resources in emergency situations, they provide reassurance to injured victims, they are the calming voice when a frightened caller is awaiting help from police or fire, and they provide constant communications to our officers to help keep them safe and informed. Like officers in the field, they deal with a multitude of crisis situations and make split second decisions. 

New Communications Trainees undergo a rigorous 12-week training program, pairing them with experienced trainers. Trainees are evaluated daily on various aspects including appearance, attitude, job knowledge, performance, and interdepartmental relationships. This intensive training prepares them to handle the diverse challenges they will face in their roles effectively.

Do you have trouble hearing over the phone? Florida Telecommunication Relay, Inc., provides specialized telephone equipment at no cost to Floridians with hearing loss or speech disabilities. We offer a large inventory of amplified phones, ring signalers, text telephones and more. Free training on how to use the equipment is available too. To qualify, you must be a permanent Florida resident, at least 3 years of age and able to provide proof of hearing loss or speech disability.

Go to their website: www.ftri.org

The Space Coast Center for Independent Living can also provide local assistance for citizens with hearing loss or speech disabilities interested in specialized telephone equipment.

Space Coast Center for Independent Living
803 N. Fiske Blvd., Suite B
Cocoa, Fl 32933
(321) 632-9114
(321) 632-9134 (tty)

For questions concerning the Communications Department, please contact Megan Roane, Communications Supervisor at (321) 773-4400 ext. 493

Email Communications Supervisor

Contact Us

City of Satellite Beach
Police Department
510 Cinnamon Drive
Satellite Beach, FL 32937 
(321) 773-4400

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