Customer Service
SBFD - Excellence in Customer Service
The Satellite Beach Fire Department strives to meet and then exceed our residents’ expectations with every service we provide. Whether it is fire suppression or extinguishment, Emergency Medical Services, our Community Medic Program, or Community Outreach, our goal is to provide excellent service in four categories:
(1) Response Time
(2) Professionalism
(3) Competency
(4) Value
- Sharps Containers and Collection - Drop off your used/unused needles and pick up a new secure container at no charge (not limited to residents).
- In-home safety evaluations and assistance with the installation of fall prevention devices such as grab bars.
- Community Outreach programs for local school children, groups, and organizations.
- Child Passenger Safety Instruction - Learn how to properly install and adjust child car seats and when to step up to the next level seating.
- Citizens Fire Academy (CFA) - Held each Spring this 4-session course explores the services SBFD provides. PRE-REGISTRATION REQUIRED
- Junior Fire Academy (JFA) - One week Summer Camp at the SBFD, mornings in June. PRE-REGISTRATION REQUIRED
- Veteran's Birthday Program (VBP) (USA and service flags and a birthday banner in the Veteran's yard) - Call us to nominate a Veteran 321-773-4405 x301.
- Medical standby for sporting events (may incur fees).
- Water Rescue Program
- Community Medic Program
Your Satellite Beach Fire Department exists to enhance the quality of life for those who live, work, visit, or otherwise invest in our City.
Your Satellite Beach Fire Department, an I.S.O. Class 2 Department, founded by volunteers in 1957, and funded by the City in 1961, is a "Full Service", "All Hazard", and "Unmet Needs" agency serving the residents of the City of Satellite Beach, Florida.
The FIRE AND LIFE SAFETY SERVICES we provide include, but are not limited to:
• Fire Suppression
• Paramedic-Level Advanced Life Support
• Technical Rescue
• Hazardous Materials Technical Response
• Water Rescue
• Public Education Programs
• Community Health Programs
• Injury Prevention Programs
• Fire Life Safety (Fire Code Inspections) Programs
How We Do It
The Satellite Beach Fire Department is comprised of 20 personnel serving in the positions of “Professional Career Firefighter-Paramedic” and “Professional Reserve Firefighter”. Satellite Beach only recruits and retains the best. These dedicated men and women are supported by our beachside City - providing the Department with the best equipment, the best training, and competitive benefits for its personnel. In return, the City receives the best services provided by highly trained and compassionate responders who are willing to risk everything to care and provide for the City they serve.
Our Non-Emergency number is (321) 773-4405.
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